HostOwls
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Answers before your guests ask.

HostOwls builds every guest their own guidebook from your reservations, then answers their messages from it. When it isn't sure, a person takes over.

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Built by Lane Property. We run 200 rentals on it.

Bay Street Cottage · Sarah, 3 nightsSample

Welcome, Sarah. You're all set.

Your door code4821
Wi-Fi · BayStreet
tide-lamp-82
Filled
Check-in
Fri, 3:00 pm
Filled
Parking
Bay 2, behind the gate
Filled
Filled in from the reservation. Nobody typed this.

Connect once. Never type a guidebook again.

Most guidebook tools hand you a blank template. HostOwls starts from the reservation, so the details are right for every guest, every stay.

  1. Connect your PMS
    ReslyConnected
    Res #48213Sarah K. · 3 nightsFri 3:00 pm → Mon 10:00 am

    One login. HostOwls reads your properties and upcoming stays. Nothing to copy across.

  2. Each guest gets their own link
    hostowls.com/g/bay-st-sarah
    Door code4821

    Door code, Wi-Fi, parking and check-in time for their stay, sent with your booking messages.

  3. Questions get answered
    What's the Wi-Fi?
    tide-lamp-82
    From the guidebook

    AI replies from the same data. A weekly review adds anything guests asked that wasn't covered.

It answers what it knows. It hands off what it doesn't.

Generic AI chatbots fill gaps with confident guesses. HostOwls only answers from your guidebook. A late checkout, a refund, a broken heater: those go to a person, by name, and the guest is told.

  • AnsweredReplied from guidebook data
  • UpdatedChanged by the reservation
  • Handed to a personNeeds a decision. Always names who.
How AI messaging works
Sarah · 11:42 pm
Hi! What's the code for the front door? We just pulled up.
Welcome, Sarah! Your door code is 4821. The keypad is on the left of the front door, under the light.
Answered from the guidebook · 11:42 pm
Thanks. Any chance we could check out at 1 instead of 10?
Late checkout depends on the next booking, so I've asked Mia from the host team. She'll reply here shortly.
Handed to Mia · 11:43 pm

Sample conversation.

One guest system, three ways in.

Every product reads from the same guidebook, so what a guest reads and what the AI says always match. Start free, add messaging when you're ready.

Guidebook

A digital guidebook that builds itself from your PMS, one personal link per guest. Zero setup.

Freefor 1 property, then A$1.90 to A$3.75

AI messaging

AI replies to guests from your guidebook data and hands off anything uncertain. Guidebook included.

A$3.75 to A$6no setup fee, contract or commission

AI + human service

AI covers routine questions. Our team covers escalations in AU/NZ hours with a 15-minute reply guarantee.

A$18 overnightor A$33 to A$44 for 24/7

Prices per property, per month, in AUD.

Built by hosts who run 200 properties.

Lane Property manages short-term rentals across Brisbane, the Gold Coast and the Sunshine Coast. We built HostOwls for our own guests because we were tired of typing door codes at midnight. Everything in it is something we use every day.

See the Resly integration
200
properties Lane Property runs on HostOwls
0
fields to type when you set up a guidebook
15 min
reply guarantee on the AI + human service

Free tools for hosts

No signup needed. Use them as they are, or let HostOwls keep them up to date for you.

Questions hosts ask

What does "builds itself" actually mean?
You connect your PMS once. HostOwls reads each reservation and fills in the guest name, dates, door code, Wi-Fi and check-in details for that stay. When a reservation changes, the guidebook changes with it. You never type a guidebook from scratch.
Which PMS do you work with?
Resly, and any PMS with an open API, including Hostaway, Guesty, Lodgify, Smoobu and OwnerRez. Not sure if yours has one? Tell us in the demo form and we will check.
What happens when the AI doesn't know an answer?
It doesn't guess. The question goes to a person, either you or, on the AI + human service, our team, and the guest is told someone is on it. Every reply shows whether it came from the guidebook or a person.
Is the guidebook really free?
Yes, for your first property, with no card and no time limit. From the second property it costs A$1.90 to A$3.75 per property, per month.
Why are prices in Australian dollars?
HostOwls is built and billed by Lane Property in Brisbane. Your card is charged in AUD; at today's rates the guidebook starts around a dollar and change in US dollars per property.
Do I need a contract?
No. Every plan is month to month, with no setup fee and no commission on bookings.

See it on your own listing.

Book a demo and we'll show you the guidebook and replies your guests would get, built around your own listing.

  • Guidebook free for your first property
  • No setup fee, contract or commission
  • Run by people who manage 200 rentals

A short walkthrough on your own listing, with your own questions.