Bay Street Cottage · Sarah, 3 nightsSample
Welcome, Sarah. You're all set.
Your door code4821
Wi-Fi · BayStreet
tide-lamp-82
Check-in
Fri, 3:00 pm
Parking
Bay 2, behind the gate
Filled in from the reservation. Nobody typed this.
The digital guidebook that builds itself from your PMS.
Every guest gets their own link with their door code, Wi-Fi and check-in time. It updates when the reservation changes. You never type it.
Free for your first property. Then A$1.90 to A$3.75 per property, per month.
Filled
Filled
Filled
Other guidebooks start blank. This one starts from the booking.
A template guidebook is only as good as the last time you updated it. A guidebook built from the reservation is right for this guest, this stay.
| Template guidebook | HostOwls | |
|---|---|---|
| Setup | Type every section by hand | Connect your PMS once |
| Door code | One code for everyone, or sent separately | This guest's code, in their link |
| Dates and times | Generic check-in time | Their check-in and checkout |
| Reservation changes | Edit by hand, if you remember | Updates on its own |
| Missing answers | You notice when guests ask | Weekly review suggests them |
What's in every guidebook
In the order guests need it: getting in first, everything else after.
- Getting in
- Door code or lockbox steps, filled from the reservation.
- Wi-Fi
- Network and password, set in a font that's easy to copy on a phone.
- Times
- This guest's check-in and checkout, plus late-checkout instructions.
- Parking and directions
- Where to park, how to find the entrance, a map link.
- House guide
- Appliances, heating and cooling, bins, house rules.
- Local tips
- Your favorite cafes, groceries and things to do.
- Emergencies
- Who to call, where the first-aid kit is, the nearest hospital.
Weekly reviewSample
Questions guests asked this week that the guidebook didn't answer:
- "Is there a hair dryer?" asked 3 times
- "Can we use the pool after 9 pm?" asked twice
- "Where do the recycling bins go?" asked onceAdded
It learns what your guests actually ask.
Once a week, HostOwls reads the questions your guests sent and lists the ones the guidebook missed. Add the answer once and the next guest finds it before they think to message you.
Let AI answer them tooWe built it because our own guests kept asking for the door code.
We run 200 short-term rentals. Most of what's in it came from guest messages we got at 11 pm.
Not ready to connect a PMS?
Start with the free tools. They make a good manual even without HostOwls.
Questions hosts ask
What is a digital guidebook for Airbnb?
A web page your guests open on their phone instead of a printed binder. It holds everything they need for the stay: how to get in, the Wi-Fi, parking, house rules and local tips. HostOwls makes one per guest, filled in from their reservation.
How is this different from Touch Stay or Hostfully?
Most guidebook tools give you a template to fill in by hand, then send the same guidebook to everyone. HostOwls builds the guidebook from your PMS, so each guest sees their own door code, dates and check-in time. See the Touch Stay comparison and the Hostfully comparison.
Do guests need to download an app?
No. It is a link that opens in any phone browser.
What does the weekly review do?
Once a week, AI reads the questions guests sent you and finds the ones the guidebook didn't answer. It suggests the missing answer so the next guest finds it before they have to ask.
Which PMS does it connect to?
Resly, and any PMS with an open API, including Hostaway, Guesty, Lodgify, Smoobu and OwnerRez.
Can I still edit things by hand?
Yes. Property details like house rules and local tips are yours to write. Guest-specific details come from the reservation so you never retype them.
Get your first guidebook free.
Book a demo and we'll show you the guidebook and replies your guests would get, built around your own listing.
- Guidebook free for your first property
- No setup fee, contract or commission
- Run by people who manage 200 rentals