AI that answers your guests, and hands off when unsure.

Replies come from your guidebook and the guest's reservation, so they're right. Anything that needs a decision goes to a person, by name. Nobody gets a confident guess.

Book a demo See pricing

A$3.75 to A$6 per property, per month. Guidebook included. No setup fee, contract or commission.

Sarah · 11:42 pm

Hi! What's the code for the front door? We just pulled up.

Welcome, Sarah! Your door code is 4821. The keypad is on the left of the front door, under the light.

Answered from the guidebook · 11:42 pm

Thanks. Any chance we could check out at 1 instead of 10?

Late checkout depends on the next booking, so I've asked Mia from the host team. She'll reply here shortly.

Handed to Mia · 11:43 pm

Sample conversation.

One rule: answer from the data, or hand it off.

That's the difference between AI that saves you time and AI that promises a guest a free late checkout you can't give.

Answers on its own

"What's the door code?"
"What's the Wi-Fi password?"
"What time is check-in?"
"Where do we park?"
"How does the coffee machine work?"
"Which day are the bins collected?"

If it's in the guidebook or the reservation, it's answered without you.

Hands to a person

"Can we check out at 1 pm?"
"Can we bring our dog?"
"The heater isn't working."
"Can we get a partial refund?"
"Can two more friends stay tonight?"
Anything the guidebook doesn't cover

The guest is told a person is on it, and the message comes to you to answer.

The same data the guest already sees.

The AI and the guidebook read from one place. When you fix an answer in the guidebook, the AI's answer changes too. When the weekly review adds a missing answer, the AI starts using it.

How the guidebook builds itself

ReservationDates, guest, door code from your PMS
GuidebookYour property details plus this guest's stay
AI replyAnswers only from the two above
PersonEverything else

A$3.75 per property, guidebook included.

Published pricing, up to A$6. No setup fee, no contract and no commission on bookings. Want our team on the overnight handoffs too? That's Guest Support Staff.

Full pricing

We run it on 200 rentals before we sell it to you.

Our own guests use it every day. We hold it to the standard we want for them.

Guides and free tools for getting guest messaging under control.

Questions hosts ask

How does the AI know the answers?

It reads from your HostOwls guidebook and the guest's reservation: door code, Wi-Fi, times, house rules, local tips. It does not search the internet or make things up.

What does it do when it isn't sure?

It hands the message to a person and tells the guest someone is looking at it. On AI messaging that person is you or your team. On Guest Support Staff it is ours.

Which questions does it hand off?

Anything that needs a decision or isn't in your data: late checkout, early check-in, refunds, damage, complaints, exceptions to house rules.

Does it work with Airbnb, Vrbo and Booking.com messages?

It works through your PMS: Resly, or any PMS with an open API, such as Hostaway, Guesty, Lodgify, Smoobu and OwnerRez.

Is the guidebook included?

Yes. AI messaging includes the guidebook, from A$3.75 to A$6 per property, per month, with no setup fee or contract.

Watch it answer your own guests' questions.

Book a demo and we'll show you the guidebook and replies your guests would get, built around your own listing.

Guidebook free for your first property
No setup fee, contract or commission
Run by people who manage 200 rentals