HostOwls
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AI plus real people, with a 15-minute reply guarantee.

AI answers the routine questions. When a guest needs a decision, our team picks it up and replies within 15 minutes, through the night or around the clock. Run by the people who manage 200 rentals.

Talk to us See pricing
Nights8pm to 8am, your time

A$22/mo

24/7Every hour, every day

A$44/mo

Per property, per month, in AUD. From 10 properties: A$18 nights, A$33 24/7. Guidebook and AI messaging included. No setup fee or contract.

What happens when a guest messages at 2 am

  1. The AI reads the question.If the answer is in the guidebook or the reservation, the guest has it straight away.
  2. If it needs a decision, it's handed off.The guest is told a person is on it. No guesses.
  3. Our team replies within 15 minutes.Within the rules you set: what we can approve, what always comes to you.
Daniel · 2:07 am
Hey, the hot water isn't working. Is there a switch somewhere?
Sorry about that, Daniel. I've passed this to Priya on the guest team. She'll be with you in a few minutes.
Handed to Priya · 2:07 am
Hi Daniel, it's Priya. The hot water system has a reset button on the left side of the unit in the laundry. Hold it for 5 seconds. If it doesn't come back in 10 minutes, tell me and I'll arrange a plumber first thing.
Answered from the guidebook · 2:15 am

Sample conversation. Names are illustrative.

Instead of hiring an Airbnb virtual assistant

A virtual assistant reads every message, including the hundredth "what's the Wi-Fi?". Here, AI clears those first, so people only spend time where judgment is needed.

Typical virtual assistantHostOwls Guest Support Staff
Routine questionsAnswered by a person, one by oneAnswered by AI from your guidebook
Judgment callsDepends on the personOur guest team, within your rules
Reply timeVaries15 minutes, guaranteed, in your covered hours
PricingUsually hourly or per monthPublished, per property
TrainingYou train themThey already run 200 rentals

"Typical virtual assistant" describes common arrangements, not any specific provider.

The same team that answers our own guests.

We run 200 short-term rentals. Your guests get the people who already do this every night.

Questions hosts ask

What hours does your team cover?
On Nights, 8pm to 8am in your time zone. On 24/7, every hour of every day. Both are priced per property, per month.
Is there a limit on how many messages your team handles?
The AI answers routine questions without limit. Our team handles the escalations, and the price assumes a fair average of 10 escalations per property per month across your portfolio. If a property runs well above that, we'll talk to you before anything changes.
What does the 15-minute reply guarantee mean?
When the AI hands a guest message to our team during covered hours, a person replies within 15 minutes.
Who are the people answering?
Our own guest team, the same people who answer guests across the 200 short-term rentals we run.
What can your team decide on my behalf?
That's set with you before we start: what they can approve, what they always send to you, and how to reach you for anything urgent.
Is this a virtual assistant service?
It does the job hosts usually hire an Airbnb virtual assistant for: answering guests out of hours. The difference is that AI handles the routine questions first, so people only spend time on messages that need judgment, and the price is published per property.
Do I need AI messaging as well?
No. The service includes AI messaging and the guidebook.

Hand us the nights.

Book a call. We'll set the rules for what our team can approve, map the hours we cover for your time zone, and quote per property.

  • Guidebook free for your first property
  • No setup fee, contract or commission
  • Run by people who manage 200 rentals

A short walkthrough on your own listing, with your own questions.