Free Airbnb message templates

16 messages for every stage of a stay, written the way hosts send them. Fill in your details once and every template updates, then copy the one you need.

Booking

Booking confirmed · Within an hour of booking

Hi [Guest name], Thanks for booking [Property name]. We're looking forward to having you. Check-in is from [Check-in time] and checkout is by [Checkout time]. A few days before you arrive, I'll send directions, parking and the Wi-Fi details. The door code comes on the morning you arrive. If you have questions before then, reply here any time. [Your name]

Before arrival

Pre-arrival details · 3 days before check-in

Hi [Guest name], Your stay at [Property name] is coming up. Here's what you need: Check-in: from [Check-in time] Checkout: by [Checkout time] Address: [address] Parking: [where to park] I'll send the door code on the morning you arrive. Roughly what time do you expect to get in? It helps me make sure everything is ready. [Your name]

Early check-in: yes · Reply to a request

Hi [Guest name], The place will be ready early, so you're welcome to check in from [time] instead of [Check-in time]. See you then, [Your name]

Early check-in: not possible · Reply to a request

Hi [Guest name], I'm sorry, I can't offer early check-in this time. A guest checks out that morning and the cleaners need the full turnover window. Check-in is from [Check-in time]. If you arrive earlier, [a nearby cafe or luggage option] is a good place to wait. If anything changes, I'll message you straight away. [Your name]

Check-in day

Check-in instructions · Morning of arrival

Hi [Guest name], See you today. Your check-in details: Address: [address] Check-in: from [Check-in time] Door code: [Door code] [Where the keypad or lockbox is] Wi-Fi: [Wi-Fi name] Password: [Wi-Fi password] The house manual is on the kitchen bench. Message me here if anything isn't right. [Your name]

During the stay

Arrival check · 1 to 2 hours after check-in

Hi [Guest name], Just checking you got in okay and found everything. If anything is missing or not working, let me know and I'll sort it out. Enjoy your first night, [Your name]

Mid-stay check-in · Day 2 of a longer stay

Hi [Guest name], Hope you're enjoying [Property name]. Is there anything you need, like fresh towels or a dinner recommendation for tonight? [Your name]

Wi-Fi help · When a guest can’t connect

Hi [Guest name], Sorry about the Wi-Fi. The network is [Wi-Fi name] and the password is [Wi-Fi password]. Capitals matter. If it still won't connect, the router is [router location]. Unplug it, wait 30 seconds and plug it back in. It takes a couple of minutes to come back. Let me know if that doesn't fix it and I'll look into it straight away. [Your name]

Apology for an issue · As soon as you know

Hi [Guest name], I'm sorry about the [issue], and thanks for letting me know straight away. [What you're doing about it, and when it will be fixed.] [Anything you're offering to make up for it, if appropriate.] [Your name]

Checkout

Late checkout: yes · Reply to a request

Hi [Guest name], Yes, you can check out at [time] instead of [Checkout time]. [Any fee, if you charge one.] Enjoy the slower morning, [Your name]

Late checkout: not possible · Reply to a request

Hi [Guest name], I'm sorry, I can't extend checkout this time. Another guest arrives today and the cleaners need the morning to get the place ready. Checkout is still by [Checkout time]. [If you allow it: you're welcome to leave bags in the laundry until noon.] Thanks for understanding, [Your name]

Checkout reminder · Evening before checkout

Hi [Guest name], A quick reminder that checkout is tomorrow by [Checkout time]. Before you go: Start the dishwasher Leave used towels in the bathroom Put trash in the outside bins Lock the door behind you Thanks for looking after the place. Safe travels. [Your name]

After the stay

Thank you and review request · The day after checkout

Hi [Guest name], Thanks for staying at [Property name]. It was a pleasure having you. If you have a minute, a review helps future guests know what to expect, and it means a lot to us as hosts. I'll be leaving one for you too. You're welcome back any time. [Your name]

Lost and found · When cleaners find something

Hi [Guest name], Our cleaners found [item] after you checked out. Is it yours? If so, I can mail it back. Send me the address you'd like it sent to, and I'll confirm the shipping cost before it goes out. [Your name]

Guest to host

Guest to host: question before booking · Before you book

Hi [Your name], We're looking at [Property name] for [dates], [number] guests. Before we book, could you tell me [your question, e.g. whether street parking is free overnight]? Thanks, [Guest name]

Guest to host: arrival time · After you book

Hi [Your name], Thanks for having us. We expect to arrive around [time] on [day]. Is there anything we should know before we get there? Looking forward to it, [Guest name]

When to send each message

Six messages cover most stays. Send them on a schedule and keep the rest ready for when a guest asks.

Message	When	Why then
Booking confirmed	Within an hour of booking	The guest has just paid. A quick reply from a person tells them someone is on the other end and what happens next.
Pre-arrival details	3 days before check-in	Close enough that they're planning the trip, early enough to ask about parking or arrival times.
Check-in instructions	Morning of arrival	The code is at the top of the thread when they reach the door, instead of buried under a week of messages.
Arrival check	1 to 2 hours after check-in	Catches a missing towel or a dead remote while it's still a five-minute fix, before it ends up in the review.
Checkout reminder	Evening before checkout	A short list of what to do, so the cleaners don't arrive to surprises.
Review request	The day after checkout	The stay is fresh, and you can mention that you're reviewing them too.

Replies to requests (early check-in, late checkout, Wi-Fi help, an issue) go out when the guest asks. Aim to answer those fast, since the guest is usually waiting on it.

If you'd rather not paste these by hand

HostOwls answers guest questions from your guidebook data, with each guest's own door code and Wi-Fi filled in from the reservation. Anything it isn't sure of goes to a person.

See AI guest messaging Pricing

A$3.75 to A$6 per property, per month. Guidebook included. No setup fee, contract or commission.

Message template questions

Are these Airbnb message templates free to use?

Yes. Copy them, edit them and use them on Airbnb, Vrbo, Booking.com or your own booking site. No signup.

What do the highlighted words mean?

Highlighted words in brackets still need filling in. The ones at the top of the page (guest name, door code, Wi-Fi) fill in across every template as you type. The rest, like [address] or [item], are details only you know, so edit them after you paste.

Can I schedule these messages on Airbnb?

Airbnb lets hosts save quick replies and schedule messages around a reservation, and most property management systems can send them automatically. Our guide on automating Airbnb messages covers which ones to schedule.

When should I send the door code?

On the morning of arrival, not at booking. A code sent weeks earlier is buried in the thread by the time the guest needs it, and they message you to ask again.

Is anything I type stored?

Your inputs are saved in this browser so they are still there next visit. Nothing is sent to HostOwls.

See it on your own listing.

Book a demo and we'll show you the guidebook and replies your guests would get, built around your own listing.

The guidebook is free for your first property. There's no setup fee, contract or commission on any plan.

Your details